Tech problem? Let us sort it.
For you and your business. No IT department needed.
Email playing up, a setting you can’t find, a booking tool to set up, a website fault. Tell us once and we handle the rest, or try a free solution first. No payment or sign-up needed.
Remote help · Phone walkthroughs · Quick training
Need advice rather than a fix? Ask a tech expert · Book a training session
How a request works
- Describe the problemIn your own words. No account or app needed.
- Try free help, or have us sort itYour choice. No pressure.
- Agree scope, price and timingIn writing, before any work starts.
- Approve, or pay as agreedNothing starts until you say yes.
- Get the completed resultWe confirm what was done, in plain English.
Clear prices before work
Bounded, fixed-price packages. We confirm your job fits before you pay; anything else gets a written quote first.
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Quick task
£29.99 up to 20 minutes of work
One small, clearly defined task.
For example
- Setting up one email signature
- Configuring one app you already own and can sign in to
Fits when
- One task on one account or device
- Nothing needs diagnosing first
- You can give us access, or follow along on a call
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Small fix
£69 up to 1 hour of work
One setup or fix with a few steps.
For example
- Setting up one mailbox on one device
- Configuring one printer on supported, working hardware
Fits when
- One mailbox or one device
- The hardware works and is supported by its maker
- The cause is known, or quick to confirm
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Deeper fix
£119 up to 2 hours of work
One larger task that needs setting up and testing.
For example
- Connecting one booking or payment link to a supported existing website
Fits when
- Your website platform supports the integration
- You already have the booking or payment account
- One integration, tested once working
How the packages work, and what’s not included
What’s it about?
- Email and account setupMailboxes, signatures, sign-in and security settings
- Printer and device connectionPrinters, laptops and phones on working, supported hardware
- Files and software settingsSharing, syncing and settings in apps you already use
- Website, booking and payment toolsForms, booking and payment links, listings and social media account setup
Try a free solution first
Short, practical guides for common problems. No payment, no account. Each one tells you when to stop and ask for help.
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Everyday tech
Your emails are landing in customers’ spam
Customers say your emails go to their spam folder, or never arrive at all.
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Apps and online tools
Your hours or details are wrong on Google
Google Search or Maps shows the wrong opening hours, phone number or website for your business.
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Website
Contact form messages aren’t arriving
People say they’ve filled in the contact form on your website, but their messages never reach you.
See all free guides · Not sure? Answer three quick questions
What we can sort
The everyday tech jobs that take you away from your real work. Not sure where yours fits? Describe it anyway and we’ll work it out.
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Email problems
When email stops doing what it should.
- Email that won’t send, arrive or sync
- Messages landing in customers’ spam
- Setting up email on a new phone or laptop
- A full mailbox, or messages that seem to have disappeared
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Devices, software and accounts
Settings in the tools you use every day.
- Two-step verification and account recovery
- Sharing files, folders and calendars with your team
- Adding or removing people when someone joins or leaves
- Connecting a printer or device on supported, working hardware
- Setting up a new laptop with your accounts and the apps you already own
- Checking a laptop for malware and cleaning it up, after we’ve assessed it
- A tool that has stopped working the way it used to
Malware help starts with an assessment, then a quote. We work remotely or, where offered, on a visit; we don’t currently collect or return devices.
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Apps and online tools
Booking, payment, listing and social media tools, set up and working.
- Setting up an online booking tool
- Payment links for deposits and invoices
- Correcting your hours and details on Google and other listings
- Connecting social media accounts and fixing profile links
- Setting up a tool to schedule posts
- Uploading posts, images or videos you’ve already prepared
- Connecting tools so customers can find you, book and pay
Third-party tools can have their own subscription or transaction fees. We name these in your quote. For social media we do the technical setup only: we don’t write content or run accounts or campaigns.
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Website faults
When something on your existing website isn’t working.
- Contact forms that don’t send, or send to the wrong place
- “Not secure” warnings and certificate problems
- Pages that are hard to use on a phone
- Wrong or out-of-date details
Some fixes depend on your website platform or hosting provider. We check this before quoting.
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Ask a tech expert
Practical advice on one focused question, agreed before we start.
- Choosing a laptop or software for your work and budget
- Repair, upgrade or replace?
- Business email, domain, hosting, booking or payment tools
- Backups, account security or a suspicious message
- How your existing tools work together
You get a clear recommendation, simple next steps and a short written recap on your request. Setting anything up is quoted separately.
Remote help, and visits where available
- Remote help
Most problems can be sorted remotely, in one of three ways: we talk you through it on the phone, you give us access to the account or tool involved, or we use remote help on your device. Remote help only happens with your consent, in a session you start and approve, and you can end it at any time. Your quote says which way we’ll do it. You never need to share a password.
- Visits
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We don’t currently offer visits. If a problem needs someone on site, we’ll tell you before quoting.
- Timing
After we’ve assessed a request, suitable jobs may take one to two hours of work. We don’t promise to arrive or finish within a set time of first contact; the timing is in your quote.
What you can expect
- Explain once
Describe the problem in your own words. We ask only for what we need.
- Agreed before we start
Scope, price and timing in writing. Nothing starts until you approve.
- Free help, no pressure
Use the free guides without paying or signing up. Asking us is optional.
- Updates come to you
No account, app or dashboard to keep checking.
Who it’s for
Small businesses and sole traders without their own IT help, and individuals who’d rather spend their time on their own work than on fixing technology.
Tell us what needs sorting. We take it from there.
Describe the problem once. We agree the scope, price and timing with you before anything starts.