Payment, cancellation and your data

Policy version 2026-10-09. OneTechAdmin is a service by THNF (Tech Has No Face).

Payment and service terms

The scope, fixed work price, exclusions and timing are shown before payment. Payment uses Stripe's secure checkout; we do not receive your full card number. A request or cancelled checkout does not itself charge you. Payment is confirmed only after server verification. Any extra work or third-party purchases require your approval. If your request does not fit the package, we offer an alternative or refund before starting.

Cancellation and refunds

Cancellation with at least 24 hours notice is free. With 12 to under 24 hours notice, the maximum is 15% of the work price; 6 to under 12 hours, 25%; under 6 hours, 50%. Charges are reduced if the slot is filled or actual loss is lower. Statutory consumer cancellation rights take priority. If we cannot provide the agreed service, we refund the unprovided work.

For consumers booking online or by phone, the usual 14-day cancellation period starts when the contract is made, even if the appointment is sooner. A request to start during that period can make payment due for services actually supplied. Completion ends that right only with the required prior consent and acknowledgement. Booking within 72 hours does not automatically qualify as an urgent repair. To cancel or request a refund, contact hello@onetechadmin.com with your request reference; never send your one-time code.

Visits and travel

Remote or phone help has no call-out charge. Visits cost £1 per mile travelled, including the return journey, with a £20 minimum. Applicable London road charges are added at actual cost, shown before payment; the same daily charge is not passed on in full to multiple customers. Visits and their total travel charge are agreed separately before payment.

Your data and verification

We use your name, email, mobile number, request details and optional photo to handle your request, arrange the agreed work, send service updates and recover access. We process service data to take steps at your request and perform the service, and security checks to prevent misuse. Email recovery sends private request links; SMS recovery sends a one-time code through Twilio. Contact details supplied for these purposes are not permission for marketing.

SMS codes expire after 10 minutes; verification is limited to five attempts. Codes cannot be reused after successful verification. Expired verification records are removed by scheduled cleanup. Never share a code or private request link. Someone with the private link can access that request.

Photos are optional. Review them and extracted text before sending; remove passwords, card details and private information. Selected photos stay on the device until submitted; submitted photos are stored privately with the request, made available to the service team and through the private request link. Images are resized and metadata is stripped; text extraction is performed on the device. We do not use the photo to claim an automated diagnosis.

Fasthosts hosts the service and its email delivery; Twilio delivers verification messages, and Stripe processes payments when enabled. Request photos are removed when their request is deleted. Visit addresses are cleared by cleanup after 30 days unless an approved job is still open. Contact hello@onetechadmin.com to request access, correction or deletion of personal information; some service or payment records may need to be retained for legal obligations. You may complain to the UK Information Commissioner's Office.

This policy applies to the website and mobile app. We use essential form-security and session cookies; we do not use advertising cookies in this service.