Service information

Sorts the tech problems that interrupt work, with minimal effort from the customer: everyday tech help, including email, devices, software and accounts, apps and online tools, and website faults.

OneTechAdmin is provided by THNF (Tech Has No Face), thnf.tech. THNF delivers the service.

Small businesses and sole traders without their own IT help. Individuals can use it too.

Email that won’t send, arrive or sync; spam problems; setting up email on new devices.

Two-step verification, sharing, adding and removing people, tools that have stopped working properly.

Booking tools, payment links, business listings, the technical side of social media (connecting accounts, profile links, scheduling tools, uploading content the customer has prepared) and connecting tools together. Not content creation or ongoing account or campaign management.

Contact forms, security certificates, mobile problems and out-of-date details on an existing website.

Every request is assessed before we commit. Support depends on the tools involved and the access the customer can give. Not every problem can be fixed quickly. We don’t promise outcomes outside our control.

Practical guides for common problems at https://onetechadmin.com/free-help/. Free to use, with no purchase, account or contact details needed. Paid help is an optional next step.

Customers give their name, email and a short description of the problem. A website address and phone number are optional. No account or app is needed.

Fixed-price pilot packages for clearly defined tasks are listed at /pricing/; the team confirms a job fits a package before any payment. Everything else is quoted in writing after review, with the scope, price, timing and any third-party costs. No other prices are given before that review.

Paid work starts only after the customer approves the quote, or pays for it where the quote says so.

After assessment, suitable jobs may take one to two hours of work. The timing for each job is in its quote. No fix is promised within a set time of first contact.

Passwords, card details or access codes through the form, email or phone. When access is needed, the team arranges it safely.

Available on this website. No payment, account or contact details needed.

Available on this website, using the request form. No account or app needed.

Available. We email you when there’s news, with a private link to your request.

Online booking isn’t available yet. When the work needs a set time, we agree it with you by email.

Not available yet. We arrange payment with you directly after you approve a quote.

• Quick task: £29.99, up to 20 minutes of work on one agreed task.
• Small fix: £69, up to 1 hour of work on one agreed task.
• Deeper fix: £119, up to 2 hours of work on one agreed task.

Bounded work, not a guaranteed fix. The team confirms a job fits before any payment. Details: /pricing/.

Not available yet.

Planned, not available yet. Everything above works without it.

Use the online request form at https://onetechadmin.com/request-help/. No account is needed.

We have not published set hours. Requests can be sent at any time and are answered by email.

We do not publish a fixed reply time. Every request gets a reply by email.

Prices, appointments, availability and completion dates are confirmed only by the OneTechAdmin team, in writing. An automated assistant may answer questions from this page and take enquiry details for the team. It doesn’t diagnose problems or connect to anyone’s device; that’s done by a person, only with the customer’s consent. An assistant answering at any hour does not mean a person is available at that time.