Everyday tech
Keep private details out of AI
A helpful question does not need your passwords, customer records or private messages.
Applies to: Everyday technology and online accounts
Try these steps
Try this
Use a made up example or remove identifying details before sharing text with an AI tool.
Check it worked
Check the relevant setting or result yourself. Account options vary by provider.
When to stop and ask for help
If you are unsure, stop and ask a tech expert. Never share passwords or verification codes.
Rather not do it yourself?
Tell us what you’ve tried. We’ll reply with the scope, price and timing before any work starts.
Menus and settings change over time. If what you see looks different, the tool’s own help pages have the latest steps. Last updated .