Everyday tech
Know your way back in
A new phone should not mean losing your account.
Applies to: Everyday technology and online accounts
Try these steps
Try this
Check that your account recovery email and phone number are still yours and up to date.
Check it worked
Check the relevant setting or result yourself. Account options vary by provider.
When to stop and ask for help
If you are unsure, stop and ask a tech expert. Never share passwords or verification codes.
Rather not do it yourself?
Tell us what you’ve tried. We’ll reply with the scope, price and timing before any work starts.
Menus and settings change over time. If what you see looks different, the tool’s own help pages have the latest steps. Last updated .